GENERAL QUESTIONS
What is YallaCoins?
YallaCoins is a digital top-up platform that provides instant diamonds, coins, and virtual credits for livestreaming applications such as Bigo Live, Kiti Live, TikTok Live, Mico Live, and others. We serve customers across the Middle East with fast delivery and secure payments.
How fast is the delivery?
Most orders are delivered within 1–5 minutes after payment.
Peak times or bank delays may affect delivery slightly, but our team monitors every order to ensure quick completion.
What information do I need to provide?
You only need your App User ID (e.g., Bigo ID / Kiti ID).
We never ask for passwords or sensitive login data.
Is YallaCoins safe to use?
Yes. All payments are processed through secure gateways, and top-ups are completed through official in-app channels. We never store payment details, and we never request passwords.
Do you offer refunds?
Digital goods are non-refundable once delivered to the correct account.
If you entered the wrong ID, contact support immediately—if the order hasn’t been processed yet, we may still cancel it.
What payment methods do you support?
- Debit/Credit Cards
- PayPal
- Vodafone Cash / InstaPay (if enabled)
- Bank Transfer
- USDT (Crypto)
- Local mobile wallets (country dependent)
Which countries do you serve?
YallaCoins serves all MENA countries, including Egypt, KSA, UAE, Kuwait, Qatar, Oman, Morocco, Iraq, Jordan, and more.
SUPPORTERS / REGULAR CUSTOMER FAQ
How do I find my User ID?
- Bigo Live: Open your profile → Your ID appears under your username.
- Kiti Live: Profile → Settings → ID.
- Mico/TikTok: Profile → ID/UID displayed at the top.
What if I entered the wrong ID?
Contact support immediately through WhatsApp.
If your order has not been executed, we can correct the ID.
If already delivered, we cannot reverse it.
Can I buy diamonds for a friend?
Yes. Just enter their User ID during checkout.
Are there extra fees?
Prices shown on the website are final prices unless you select certain payment options such as USDT or international card gateways.
Do you offer discounts for first-time buyers?
Occasionally we offer promotions. Follow our social media or check our homepage banners.
BROADCASTERS / CONTENT CREATORS FAQ
Do you offer special rates for creators?
Yes. If you are a regular spender or creator, you may qualify for creator pricing. Contact us via WhatsApp for evaluation.
Can I buy diamonds in bulk?
Yes. We provide large-pack purchases for professional broadcasters who need higher daily or monthly budgets.
Can I schedule recurring purchases?
Creators with steady spending habits can request auto-top-up packages customized to their streaming schedule.
Do you provide receipts for agency reimbursement?
Yes. We can provide monthly statements upon request.
Will my diamonds be delivered directly to my Bigo/Kiti account?
Yes. Diamonds are credited directly to your account within minutes.
AGENCIES / ADMINS / HIGH-VOLUME BUYER FAQ
Do you offer agency rates?
Yes. Agencies and managers can receive discounted rates based on:
- Monthly volume
- Payment method
- Country
- App (Bigo/Kiti/Mico/TikTok)
How do bulk orders work?
You can buy multiple packs per day, and we provide:
- Priority processing
- Dedicated support line
- Agency dashboard (coming soon)
- Monthly credit limits (for qualified partners)
Can we pay weekly or monthly?
Some agencies qualify for delayed settlement terms, subject to approval.
How do we track our purchases?
We can create:
- A consolidated monthly invoice
- A statement of top-ups
- Transaction summaries
- Daily limit notifications
Do you support cross-country payouts?
Yes. If your creators are in different countries, we can deliver diamonds to any region as long as they have a valid User ID.
YALLACOINS WITHDRAWAL SERVICES FAQ
(This is important for you since you handle withdrawals for Bigo/Kiti creators and agencies)
Can I withdraw my Bigo/Kiti earnings through YallaCoins?
Yes. We support withdrawal services for agencies, admins, and creators.
What currencies do you support for withdrawals?
- USDT (preferred)
- Bank Transfer
- Local payment wallets (country dependent)
What are your withdrawal fees?
- USDT transfers: 2%
- Bank transfers: 3% (depends on region)
- Large withdrawals may qualify for discounted rates.
How long does withdrawal processing take?
- USDT: 1–10 minutes
- Bank: same day or next business day
- Local wallets: 5–30 minutes
Can I track my withdrawal?
You will receive:
- Transaction ID
- Confirmation screenshot
- Chat-based updates through WhatsApp
PAYMENT & BILLING FAQ
Do you accept USDT (Crypto)?
Yes. USDT is one of our fastest and most popular payment methods.
We use stable on-chain USDT transfers with 2% fees.
Why is there a service fee on some payment methods?
Some gateways charge additional fees which we pass transparently to customers.
No hidden charges.
I paid but didn’t receive diamonds—what should I do?
Contact us instantly with:
Your payment receipt
The User ID
The app (Bigo, Kiti, etc.)
Time of purchase
Our support team will track and resolve the issue.
Do you support COD (Cash on Delivery)?
Not for digital goods.
APP-SPECIFIC FAQ
BIGO LIVE – DIAMONDS FAQ
How do I find my Bigo ID?
Profile → ID displayed under your name.
Which Bigo regions do you support?
All Bigo regions worldwide.
How fast do Bigo diamond top-ups arrive?
Usually within 1–5 minutes.
Can I buy multiple Bigo packs at once?
Yes. You can place multiple orders or request bulk top-ups through WhatsApp.
KITI LIVE – COINS FAQ
Do you support all Kiti regions?
Yes. Kiti coins can be topped up to any region.
Why is my Kiti rate different?
Kiti has variable market pricing, especially when purchasing from agencies.
We display the best available rate for your region.
How long does Kiti top-up take?
Instant to 5 minutes.
TIKTOK LIVE – COINS FAQ
Do you support TikTok Live top-ups?
Yes, depending on availability.
Is the price cheaper than in-app purchases?
Yes—website purchases avoid app-store fees, so prices can be cheaper.
MICO LIVE – DIAMONDS FAQ
Are Mico diamonds delivered instantly?
Yes—delivery is usually under 5 minutes.
Why do prices vary?
Mico agencies often set market rates; we always show the best available rate.
TROUBLESHOOTING FAQ
My diamonds did not appear—what now?
Check:
Did you enter the correct User ID?
Are you logged into the same account on your app?
Did you refresh your app?
Then contact support with your order number.
My payment succeeded but system failed—why?
This could be:
- Network delay
- App server updating
- Temporary gateway issue
We will manually check and complete your order.
I made multiple payments by mistake.
Contact us immediately. If only one top-up was delivered, the others can be refunded.
POLICIES FAQ
What is your refund policy?
Digital goods are non-refundable once they appear in the customer’s app.
If not delivered yet and you provided wrong details, we may cancel the order.
Do you store my payment data?
No. Payments are handled by gateways; YallaCoins never stores card details.
Do you comply with regional regulations?
Yes. YallaCoins operates under licensed businesses in Egypt and UAE.