Refund Policy — YallaCoins
Digital purchases, instant delivery policy. Read below for details.
Last Updated: 24 November 2025
1. Digital Goods – All Sales Are Final
All products sold on YallaCoins are non-refundable. Once a purchase is completed and the digital goods are delivered, we cannot reverse, cancel, or refund the transaction.
Why?
- Delivery is instant and irreversible.
- Digital items cannot be returned or reused.
- Top-ups applied to user accounts are permanently consumed.
- Digital codes, once revealed, are considered used.
2. Customer Responsibility
Before completing an order, customers are responsible for verifying the accuracy of the provided information:
- The correct User ID or account information on the target platform
- The selected product and quantity
- The chosen payment method
YallaCoins is not responsible for incorrect information submitted by the customer.
3. Failed or Pending Orders
In rare cases where a payment is processed but delivery does not occur due to a system error, YallaCoins will:
- Verify the transaction in our system and with the application provider
- Attempt to complete the top-up or delivery if the order is valid
- If delivery is not possible, we may issue a store credit depending on the situation
Refunds to original payment methods are not offered in these cases; value may be credited to your YallaCoins balance.
4. Fraud, Abuse, or Unauthorized Transactions
We reserve the right to:
- Investigate suspicious transactions
- Request verification or additional documentation
- Cancel or refuse services in cases of fraud or misuse
Orders flagged as fraudulent cannot be refunded.
5. Payment Disputes or Chargebacks
Initiating a chargeback after receiving digital goods violates our terms. YallaCoins may:
- Suspend or terminate your account
- Ban your User ID from future services
- Submit delivery evidence to payment providers
6. Contact Us
If you experience delivery or technical issues, contact us and we will investigate:
